General Information


Cancun is the most important tourist destination in Mexico and one of the most recognized worldwide. Located in the state of Quintana Roo, in the region of the Yucatan Peninsula, has a subtropical climate, and an average temperature of 27 ° C, but can reach 35 ° C during the summer, with sunny days for most of the year.
Bathed by the turquoise waters of the Caribbean Sea, Cancun offers the unparalleled beauty of its white sand beaches where you can practice all kinds of activities and water sports: snorkeling, diving and parachuting trips, among others; sunbathing or enjoy the amenities offered by its impressive hotel zone over 30 km long, where you will find everything from villas and five star hotels to exclusive resorts and spas, modern shopping centers and more than 500 restaurants offering the best national and international cuisine as well as numerous bars and discos where the party goes until late at night.
In and around Cancun, you can take a tour through the Riviera Maya to discover Playa del Carmen, Xcaret and Xel-Ha, ancient Mayan ports, which have become ecotouristic paradises, and the interesting archaeological site of Tulum, located beachfront, the only walled city of the Maya culture. Near Cancun, offshore, you can also visit Isla Mujeres and Cozumel, ideal destinations for snorkeling and diving reefs inhabited by hundreds of multicolored fish, an unforgettable experience. Plus you'll enjoy nocturnal activities in the clubs Coco Bongo Cancun and Mandala.

Cancun Weather

Cancun weather boasts year round sunshine making it ideal for a vacation at any time of year. Cancun weather is tropical and humid with year round sunshine. The temperature ranges from 20° to 30° C (68° to 86° F) from October through to March and from 22° to 33° C (75° a 91° F) from April to September.

Cancun Airport

Cancun Airport handles the second largest volume of traffic in Mexico therefore the security levels are very high. Since they have built the new terminal, Cancun airport can boast great modern facilities and equipment. To learn more about the airport facilities and see a map please click here

Getting Around Cancun

It is very easy and cheap to get around Cancun by bus. You can catch a bus to most places within Cancun and there is a bus every hour from Cancun Airport to Downtown Cancun. From the Cancun bus terminal in downtown Cancun you will find regular services to all parts of Mexico.

Airport Taxis

Upon exiting the arrivals area you will easily find taxis authorized by the airport. It is best to agree the fare before starting the transfer. To avoid a high rate or long rows you may book this service earlier.


By telephone:

  • Greenline Tel: (998) 86 03 27
  • Yellowtranfers Tel: 01 800 021 8087

Cancun Buses

Buses are the cheapest way to get around Cancun and you can get from the Hotel Zone to almost anywhere for only 6.5 pesos (Mexican coins only).

R1 – R2 – R15 – R27 all travel within the Hotel Zone although only half of them go as far as Wet n' Wild – you need to ask the driver

R2 – R15 go to Walmart and the Market 28 in Downtown Cancun

R1 takes you to Puerto Juarez where you can catch the ferry to Isla Mujeres

R27 take you to Plaza Las Americas

There is also the Bus One (a white bus) which is the only bus with a/c travelling in the Hotel Zone. This costs 11 pesos.

If you want to get a bus to another town or city then you can go to the bus station on Avenida Tulum and get buses to Playa del Carmen, Tulum, Merida, Chetumal and just about anywhere you would like to go in Mexico. The ADO bus service is very comfortable and reliable if you are planning a long trip.

Cancun Taxis

You can get a taxi anywhere in Cancun. The only restriction is that they are not allowed to collect from the airport. The airport has its own taxi system.

Taxi fares are set by how many zones you travel through. It is best to agree the rate before you start your journey and you can find the rates at the front desk of most hotels.

Remember that taxis from outside your hotel or restaurant are more expensive than one you hail in the street.

Ferries to Isla Mujeres

The ferry to Isla Mujeres from Puerto Juarez leaves every 30 minutes between 6am and 8pm.
The fast service takes 15 minutes and costs 3.50usd and slower on takes 45 minutes and costs 1.8usd.
There is ferry service from Playa Tortugas in the Hotel Zone. It leaves every hour between 9am and 2pm and takes 30 minutes. The last ferry leaves Isla Mujeres at 9pm. This costs 15usd for a return ticket.
There is also a car ferry leaving from Punta Sam which costs 13usd for the car plus $2usd per passenger. These leave five times daily starting at 8am and the last one leaves Isla Mujeres at 7.15pm.
Getting around Cancun by bus, taxi or ferry is really easy so make the most of it during your Cancun vacation and really get to know all Cancun has to offer!


The official currency in Cancun is the Mexican peso but American dollars are also widely accepted. Banks are open Monday-Friday from 9am to 4pm but there are exchange houses found all over Cancun that are open much later.


The official language spoken in Cancun is Spanish. Most of the Mexicans working in the tourism industry speak English and you will find that French, Italian and German are also spoken by some. Many of the local indigenous people still speak Mayan as their first language and Spanish as their second, you will often hear them speaking Mayan amongst themselves.


The average tip for service is 10-15% and one or two dollars per suitcase carried. Always check your bill first as tips may already be included.


The standard Cancun electricity supply is 110 volts. Hotels usually offer voltage converters for 220 volt devices. Many sockets do not accept polarized or three-prong plugs so it is recommended that you bring your own adapter but you can usually buy these in the hotel shop.


Cancun telecommunications are modern and up to date. All the main tourist areas have facilities such as fax and internet services and you will find wireless internet access in most hotels and also in many restaurants and cafes.
To make international calls from Mexico you dial access code 001 for the US and Canada; and 00 + country code for the rest of the world. The cheapest way to make telephone calls is with prepaid cards. Making calls from your hotel room can be very costly.


Mexico Visa Policy permits citizens of the countries listed below to travel to Mexico without a visa. (FMTTV):

Andorra, Argentina, Australia, Austria, Belgium, Canada, Chile, Costa Rica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,Greece, Hong Kong,Hungary, Irland, Island, Israel, Italy, Japan, Latvia, Lienchtestein, Lithuania, Luxemburg, Malta, Monaco, Netherlands, New Zealand, Norway
Poland, Portugal, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweeden, Switzerland, United Kingdom, Urugay, USA,Venezuela.

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